Refund policy
Last updated: 14 October 2026
Our return window
You have 30 calendar days from the date you receive your order to return it.
This period is longer than the minimum required by French law. Under Article L221-18 of the French Consumer Code, you have a statutory right of withdrawal of 14 days from receipt of your order. Audovela voluntarily extends this period to 30 days for all customers, without requiring you to give a reason. You do not need to demonstrate a defect or justify your decision.
Condition of returned items
Items should be returned in a condition suitable for resale. This means the product itself should be unused and undamaged, and the original packaging and any included accessories should be returned with it. If an item comes back in a condition that prevents resale, we may need to discuss a partial refund or decline the return. We are not looking for reasons to reject returns — we simply ask that you treat the product as you would if you were examining it in a shop.
How to start a return
Email info@audovela.com or call +33 2 47 20 03 33 to let us know you would like to return an item. Please have the following ready when you contact us:
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Where and when you purchased the product
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Proof of purchase (order confirmation or receipt)
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A photo of the product
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A brief description of why you are returning it
We will reply with return instructions within one business day.
Return shipping cost
Return shipping is free. We will provide you with a prepaid return label or arrange a collection, depending on your location. There is no restocking fee of any kind.
Return address
Returns should be sent to:
Audovela
24 Place de la Résistance
37000 Tours
France
This is our registered business address and returns processing location. It is not a retail store. We do not offer in-person customer service at this address.
Refund processing
Once your return arrives at our facility, we inspect it and process the refund within 1–2 business days. You will receive a confirmation email when the refund has been initiated.
When the money reaches you
After we initiate the refund, it is returned to your original payment method. The time it takes for the funds to appear depends on your bank or payment provider — typically 7–10 business days. Please note that Audovela does not control this final step. If more than 10 business days have passed since you received our refund confirmation and the money has not appeared, contact your bank or payment provider first, then reach out to us if the issue persists.
If something is wrong with your order
If your order arrives damaged, incomplete, or incorrect, contact us immediately at info@audovela.com. We will arrange a replacement or a full refund, and we will cover all return shipping costs in these cases. Please include photos of the issue so we can resolve it quickly.
Legal rights
This policy is in addition to, and does not replace, your statutory rights under French consumer law, including the right of withdrawal provided by Articles L221-18 to L221-28 of the French Consumer Code.