Shipping policy

Last updated: 14 October 2026

Where we deliver

Audovela ships to addresses within mainland France. We do not currently offer international shipping. Orders placed from outside France cannot be processed at this time.

Order processing

Orders are processed on business days, Monday through Friday, excluding French public holidays. Once your order is confirmed, please allow 1–2 business days for us to prepare and hand your parcel to the carrier. You will receive a shipping confirmation email with a tracking number as soon as your order leaves our facility.

Delivery time

Once dispatched, delivery within mainland France typically takes 3–5 business days. This estimate covers most metropolitan areas. Remote or rural addresses may experience slightly longer transit times. Delivery delays caused by weather, carrier backlogs, or other circumstances beyond our control are not included in this estimate.

Carriers we use

We work with Colissimo, Chronopost, and Colis Privé. The carrier selected for your order depends on the parcel size, destination, and service availability at the time of dispatch. We are not able to accommodate requests for a specific carrier.

Shipping cost

Shipping is free for all orders delivered within mainland France. There are no minimum order thresholds, no handling fees, and no surcharges for standard delivery. The price you see at checkout is the total price you pay.

Tracking your order

Every parcel is sent with a tracking number. You will find this number in your shipping confirmation email. You can track your parcel directly on the carrier's website. If the tracking information has not updated within 48 hours of receiving your confirmation email, please reach out to us at info@audovela.com and we will look into it.

If delivery fails

If the carrier cannot deliver because no one is available at the address, they will typically leave a notice and attempt redelivery or hold the parcel at a nearby pickup point. You will need to collect the parcel within the timeframe specified by the carrier. If the parcel is returned to us because it was not collected, we will contact you to arrange reshipment. Additional shipping costs for reshipment may apply in this situation.

Questions about shipping

For any shipping-related question, write to info@audovela.com or call +33 2 47 20 03 33 during our service hours, Monday–Friday, 9:00 AM – 6:00 PM (CET).